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the need
A well-known wine merchant and wholesaler was looking to
increase efficiency in its collections processes. This company
sells wines and spirits to 1000s of restaurants and bars
and required a method of collection that was electronic,
automated and low cost. In addition, integration to SAGE
was a particular requirement. Direct debit was the
obvious choice, but this company did not have a direct debit
originators number or any experience of direct debit. They approached
us, a market leader in automated direct debit services in the
UK, for advice. We had the experience in this area
to make clear the various options and it was decided that
full direct debit facilities management was the best solution in this
case. Facilities management meant that we would operate
the entire direct debit service for this company from web-based direct debit
sign-up to banking and reconciliation.
the solution
Direct debit mandate forms are issued to customers and are then captured
directly into the secure Harlands Group ddms set-up and verification
service. The system is responsible for generating and storing
all information related to customer accounts and payment
transactions. The Service manages all new and amended direct debit
instructions, the collection of payments via BACS, and the
representation and notification of failed instructions.
In addition, by using facilities management, we were
able to offer this company reduced bank charges as we had
negotiated reduced rates for all of our customers.
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